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whatsnew
Jan 2015
Tritech is pleased to announce that Sagicor General Insurance went Live with GIMS in five Caribbean Countries. Congratulations to the Sagicor Team.
June 2014
Tritech exhibits at IASA, presents new version of GIMS.
May 2014
Tritech enables geoanalytics and geocoding within GIMS for premium and loss analysis with graphical visualization in Google Maps. Tritech releases latest versions of Data Analytics using Excel 2013 with geomapping and Artificial Intelligence.
Mar 2014
Tritech and Drive Factor introduce new Usage Based Insurance solutions at Insurance Canada trade show.
June 2013
Tritech exhibits at IASA 2013 Annual Conference in Washington, DC, and invites guests to it's booth 883 & 983.
Mar 2013
Tritech showcases new .NET-based “SSC” System Support Center for creation and maintenance of products, rates, rules, workflow, permissions, etc by business analysts at ICTC conference in Toronto
Feb 2013
Tritech showcases new .NET-based “Point of Sale” portal, Tritech has versions for Canada, USA and now the Caribbean.
Jan 2013
Red River Mutual Insurance goes live with new version of GIMS.
Jun 2011
Cooperators General Insurance Barbados goes live with New Caribbean version of GIMS, supporting Auto, Home and Commercial lines.

Customer Support Representatives

Careers > TSS

JOB DESCRIPTION

Canadian Software Vendor providing Insurance Software Solutions across North America is seeking to fill the position of Technical Support Specialist. Successful candidates must have a minimum of five years in a technical role supporting P & C Insurance software systems. Knowledge of P & C Insurance with an emphasis on Personal lines is a mandatory requirement. Proficiency using Microsoft Windows and Microsoft Office products is also required. Working knowledge of Oracle and MS SQL Server relational databases is considered an asset.

Working within the Client Services team the Technical Support Specialist will assist with the installation, training and ongoing support of P & C Insurance software for clients in Canada, the USA and Caribbean. The successful candidates must be technically savvy and be able to quickly develop in-depth knowledge of our insurance software products. Our offices are located near Hwy 427 and Hwy 7 and parking is free. We offer competitive salary, car allowance and medical benefits.

REQUIREMENTS

As a Technical Support Specialist, you will be responsible for managing multiple aspects of specific client matters, from diagnosing technical issues to the implementation of our software and end user training. You will be a key member of our Client Services team and will support multiple products within the Tritech software product family. You will develop positive relationships with our clients by utilizing excellent communication skills and a high degree of professionalism. Excellent analytical and problem solving skills are required coupled with the ability to adapt quickly, manage changing priorities and new situations. The successful candidate will be responsible for assisting clients on all aspects of our software systems and must be able to prioritize and complete work with minimal supervision. You must have excellent communication skills appropriate for providing telephone support to our clients. You maintain a professional demeanor in all of your dealings, and are able to interact confidently and communicate effectively with all levels of staff. In addition the successful candidate must feel comfortable with speaking in front of groups for training sessions and presentations.

Your background should include related work experience with either P & C Insurance companies and/or Insurance Brokers or with a software company specializing in P & C Insurance products. Experience in the role of training end users on insurance software will be considered an asset. Experience with multiple insurance company systems and/or multiple broker management systems will also be considered an asset. A minimum insurance knowledge requirement includes personal lines products. You will be given preference should you possess or be working towards a CIP designation.

SPECIFIC RESPONSIBILITIES

  • Provide support to users across Canada, the U.S. and the Caribbean.
  • Provide technical analysis for defects and enhancement requests.
  • Communicate with end users to clarify reported issues and status.
  • Analyze and resolve software application issues at the configuration level.
  • Maintain and track all issues using ticketing application.
  • Liaison between Clients and Technical/Programming team.
  • Train both clients and staff on insurance software.
  • Create and maintain software documentation.
  • Assist in providing clients with written resolutions and monthly status reports.
  • Create test cases and conduct internal testing of all insurance software.
  • Assist the Development and Technical teams during the implementation process.
  • Act as the Liaison between Client and Development teams.
  • Provide or assist with demonstrations to prospective clients.
  • Travel as required – must possess mandatory travel documents.
  • Other duties as assigned by manager.